Returns & Exchanges Policy
At Beyond the Box, we stand by the quality of our tech; if you are not completely satisfied with your purchase, you can return your device within 30 days for a full refund or exchange. Please ensure all items are returned in their original packaging with all included accessories and documentation.
Initiate Your Return
Log in to your account portal and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely pack the electronics in their original box, ensuring all cables, manuals, and protective inserts are included to avoid restocking fees.
Ship It Back
Attach the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing