Frequently Asked Questions
Everything you need to know about your next tech upgrade at Beyond the Box.
Are all electronics sold on Beyond the Box authentic and under warranty?
Yes, we only source products directly from authorized distributors. Every item comes with a standard manufacturer's warranty, and we provide a digital tax invoice to facilitate any future service claims.
What is your return policy for defective gadgets?
We offer a 7-day replacement policy for items with factory defects. If your device is not functioning correctly upon arrival, please contact our support team immediately to initiate an inspection and exchange process.
How long does shipping take for high-value electronics?
To ensure safety, all high-value items are shipped via insured premium couriers. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs.
Do you offer installment payment plans?
Absolutely. We support major credit cards for 0% interest installment plans over 3, 6, or 12 months. We also partner with various 'Buy Now, Pay Later' services at checkout for your convenience.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to our logistics partner's portal for real-time updates.
What should I do if my package arrives with a broken seal?
We recommend that you do not accept the delivery if the security seal is tampered with or broken. Please take a photo of the package and notify our customer service team immediately so we can investigate with the courier.